Benefits of ERP integration: Connecting powerhouse frontend to core processes
Integrating operational backend data with frontend customer experiences helps companies deliver stellar results that drive bottom line growth + customer loyalty.
In the G2 Spring 2024 Reports, SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud are again positioned as leaders across multiple categories. SAP’s customer experience solutions earned an impressive 65 leader badges across four market segments and five geographical regions.
We’re proud of this recognition from G2, the trusted software marketplace for peer reviews. The reports are a testament to the positive impact our solutions have had on our customers’ operations and overall business success.
Here’s a snapshot of SAP’s global positioning in the G2 Spring 2024 report:
SAP Commerce Cloud – Leader in omnichannel commerce, order management, and e-commerce platforms.
SAP Sales Cloud – Leader in CRM and sales analytics.
SAP Service Cloud – Leader in customer self-service and helpdesk
G2 Spring 2024 Reports: Real insight from real customers
Peer-to-peer communities like G2 provide the trustworthy insight that companies need to help them in their tech purchasing decisions. G2 creates reports based on real feedback and reviews from actual software and services users and clients.
“The B2B software landscape is constantly evolving – and as the world’s largest software marketplace, we have a direct lens into what’s happening in real-time,” said Chris Voce, VP of Market Research at G2.
“G2 quarterly reports – rooted in the most recent customer feedback – are trusted by the 90 million software buyers visiting G2.com each year, and those featured in these reports have achieved the highest rankings out of thousands on G2.”
Telling it like it is: What SAP CX customers are saying
The G2 community provides tech users a forum to share their real experiences with the software and services they use on a daily basis.
SAP’s leadership position in the G2 Spring GRID Reports 2024 wouldn’t be possible without the steadfast support of our customers. We’re grateful for all who took the time to share their experiences and feedback.
Here’s what users said about SAP Commerce Cloud:
“I have an excellent experience with SAP Commerce Cloud, because it provides many built-in features.” (Read the full review here)
“A scalable beast to solve B2C and B2B commerce.” (Read the full review here)
Read all the SAP Commerce Cloud G2 reviews HERE.
Here’s what users said about SAP Sales Cloud:
“Plethora of features, ease of implementation, great customer support and ease of use for novice team members are few of the features we absolutely love.” (Read the full review here)
“Amazing CRM system for business management.” (Read the full review here)
Read all the SAP Sales Cloud reviews on G2 HERE.
Here’s what users said about SAP Service Cloud:
“Availability of services, variety of dashboards, speedy loading of dashboards.” (Read the full review here)
“Great tool for customer service and simple and profitable technical support.” (Read the full review here)
Read all the SAP Service Cloud G2 reviews HERE.
Digital selling.
Interactive reports.
Better outcomes.
Try out the future of sales for free HERE.
AI-driven innovation
What truly sets SAP Customer Experience apart is its commitment to innovation. With new generative AI capabilities integrated across the SAP Customer Experience portfolio, businesses can streamline their operations, automate tedious tasks, and gain valuable insights from enterprise-wide data.
These new capabilities are tailored for commerce, sales, customer service, and marketing teams, enabling them to work more effectively and efficiently. By leveraging intelligent CX, businesses can deliver personalized experiences that foster brand loyalty, deepen customer relationships, and ultimately drive profitability.
As we move forward, SAP CX remains committed to empowering businesses with cutting-edge technologies that drive success in the digital era.
Share your feedback on G2 here for SAP Commerce Cloud, here for SAP Sales Cloud, or here for SAP Service Cloud.
